Model Shoot

Aleksa

Model:  Aleksa
Hair & Makeup: Rachael Keresey
Art Direction: Lexy Page
ttp://www.bobjonesphoto.com

 

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Bad attitude = bad customer service = bad for business

So, I was recently talking to a friend about a recent purchase she made.  She was excited about what she had bought, but was pretty upset about the service she received.  It seems the person she bought from has a real arrogant attitude about him and is EXTREMELY condescending.  Well, I know this particular sales person and I know this particular store pretty well.  I’ve bought merchandise from them in the past.

To be honest, I recognized what she was saying about the sales person because I have seen him do the same thing myself.  In all honesty I took it to be him just “breaking my balls.”  I’m a guy and after being in the military, being a fire fighter for 4 years and having 2 other brothers, I know when someone is busting my chops.  For the most part it never bothered me.

Until now.

See what he failed to do was read his audience and learn to curb his sarcastic nature when it was necessary.  His comments to her were mean and insulting.  To be honest, I was horrified that he would talk to her that way.  You need to understand that for me to even use the word horrified means it was really horrific.  I tend to understate things and I hate drama.  But during his conversation he insulted her professionalism and her knowledge.  She tried to ask questions and instead of being helpful, he insulted her by commenting,”I thought you are a professional.”  He acted like she should know the answer to her own question.  To add insult to injury, she had just spent over $400.00 in this shop.  The object she was asking about would have cost another $300-$400 which she was actually willing to buy on the spot – even after he had been insulting her since she walked in the door.

It was a lost sale & a lost customer.

Finally, don’t ask me what store.  I won’t even mention the type of business.  Nor will I mention the names involved.  I’m not the kind of person who will try to hurt them with mentioning their names.  I’ll just take my dollars somewhere else.

There’s another lost customer.

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Introducing Eliza Jeffers

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Model: Eliza Jeffers
Makeup:  Lexy Page
Hair:  Donna Latino
Primary Assistant:  Melanie Jones
http://bobjonesphoto.net

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